Preface

This post will help you troubleshoot and resolve connectivity issues between your SkyFormation
app to the internet.

Typical root causes and recommended remediation action

Connectivity root cause	Recommended remediation action
Firewall between the SkyFormation app to the internet blocks the SkyFormation outbound SSL protocol	Ask the network admin to see if drop events from SkyFormation app appears at the Firewall audit logs.If so ask the Firewall admin to allow such communication traffic from SkyFormation app to the internet.
SkyFormation app should use a proxy server to communicate with the internet which was not configured	Ask the SkyFormation support (support@skyformation.com) for a guide to configure the proxy correctly.
Proxy between the SkyFormation app to the internet that worked correctly stop working	Ask the network admin to see if the proxy serving the SkyFormation app is up and running as should.