The below table details errors you might have encounter at your SkyFormation for Sophos Cloud Connector , and for each error you will find a recommended remediation steps to take.
Have the Sophos Cloud endpoint error message you are looking to resolve.
Cloud Connector Errors by Endpoint
|Endpoint error message includes||Endpoint name||Potential Root cause||Recommended remediation action|
|"UnknownHostException: api1.central.sophos.com"||events||DNS resolutions problem||
1. Test the DNS functionality at the SkyFormation host by pinging few internet addresses as some.skyformation.net and see if you get the IP resolved. Test few additional addresses as www.gmail.com or similar. If you get unknown server error you would need to resolve the DNS issues.
Could not find the error or a remediation to use?
Please open a ticket at the SkyFormation support center at: